FAQ
1. If I want to visit the OKbuild showroom in person, how do I get there?
We offer a professional 1v1 VIP service. From your initial inquiry to your arrival at our showroom, we handle the heavy lifting. This includes assisting with your travel arrangements to China, local transportation, and high-quality hotel accommodations to ensure your sourcing trip is productive and stress-free.
2. I have a specific style in mind (e.g., Modern Minimalist or Luxury Classic). Can you match it?
Absolutely. Whether you are building a private villa or a commercial hotel, our team specializes in style matching. You can send us your mood boards or Pinterest inspirations, and we will curate a selection of materials—from flooring to lighting—that aligns perfectly with your vision.
3. What do I need to provide if I want to purchase materials for my overseas project?
All you need to provide are your architectural blueprints (floor plans), a list of the materials you’re looking for, and your estimated budget. Based on this, we will help you select the best-suited products and create a 1:1 3D rendering so you can visualize exactly how the materials will look in your space before you pay a cent.
4. Can I customize the sizes of cabinets or windows to fit my specific floor plan?
Yes, customization is our strength. We don’t just sell “off-the-shelf” products. We provide detailed shop drawings for items like kitchen cabinets, wardrobes, and windows to ensure every millimeter fits your site measurements perfectly.
5. How can I trust the quality of the materials since I am not there to inspect them?
We act as your “eyes” on the ground. Our team performs rigorous Quality Control (QC) inspections at every stage. We provide you with high-resolution photos and videos of your products before they are packed, ensuring that what you see is exactly what you get.
6. I need materials from different categories (tiles, furniture, sanitary ware). Do I have to ship them separately?
Not at all. We offer a consolidation service. We collect all your purchases from various production lines into our warehouse, optimize the loading space in a single container, and handle the entire export process. This saves you a significant amount on shipping costs and import fees.
7. What happens if the materials arrive damaged or if I don't know how to install them?
We provide a “Worry-Free” after-sales guarantee. For any shipping damages, we have a clear compensation and replacement policy. Regarding installation, we provide detailed English manuals and video guides. For large-scale projects like hotels or malls, we can even provide remote technical support or coordinate with on-site engineers.
8.Can you deliver the materials directly to my construction site?
Yes, we offer various shipping terms including CIF and, in many regions, DDP (Delivered Duty Paid). This means we handle the ocean freight, customs clearance in your country, and the final truck delivery right to your project’s doorstep. your travel arrangements to China, local transportation, and high-quality hotel accommodations to ensure your sourcing trip is productive and stress-free.
9. My country has strict building codes. Do your materials meet international standards like CE or ASTM?
Quality compliance is our priority. We source materials that meet various international certifications (such as CE for Europe or ASTM/UL for North America). Just let us know your local requirements during the consultation, and we will provide the necessary test reports and certificates for your building inspection.
10. Can I get physical samples before I commit to a large container order?
Absolutely. Whether you are building a private villa or a commercial hotel, our team specializes in style matching. You can send us your mood boards or Pinterest inspirations, and we will curate a selection of materials—from flooring to lighting—that aligns perfectly with your vision.
11. I’m building a large hotel, can you handle "Whole-House" or "Whole-Project" solutions?
Yes, that is our specialty. Instead of talking to 20 different factories, you only talk to us. We provide a One-Stop Solution—from the structural windows and doors to the final decorative lighting and furniture. This ensures a consistent design aesthetic across all 100+ rooms of your project.
12. What is the typical lead time from the moment I pay until the materials arrive?
For customized materials (like kitchen cabinets or specialized windows), production usually takes 25–40 days. Shipping depends on your location (e.g., 15 days to Southeast Asia, 35–45 days to the US/Europe). We provide a detailed “Project Timeline” at the start so your contractors on-site know exactly when to expect the delivery.
13. What if I find something I love on Pinterest or a different website? Can you source it for me?
Challenge accepted! Send us the photos or links. Our sourcing team has deep connections across China’s manufacturing hubs. If it exists, we can find it, verify the factory’s quality, and negotiate the best price on your behalf.
14. Is my payment secure? How do I handle the financial transaction?
We offer transparent payment terms. Usually, this involves a 10%–50% deposit to start production, with the balance due after you receive the final QC (Quality Control) photos and videos. We accept Telegraphic Transfers (T/T), Letters of Credit (L/C), or payments through secure trade platforms to ensure your funds are protected.
Address:
George Global Building, Tower One, No.46 of Jihua 3rd Road, Chancheng District, Foshan City, Guangdong, China
Email: okbuild2026@gmail.com
FAQ
We offer an exclusive 1-on-1 VIP service tailored to your needs. From your initial inquiry to your arrival at our showroom, we provide comprehensive support. This includes dedicated assistance with your transportation and luxury accommodation in China, ensuring your sourcing trip is seamless, professional, and stress-free.
To provide you with the most accurate solution, we simply require your architectural blueprints (design drawings), a list of preferred materials, and your estimated budget. Based on this information, our experts will curate the best options for your specific needs and create a 1:1 3D rendering for your reference. Furthermore, we provide comprehensive after-sales service to ensure you have complete peace of mind throughout your entire purchasing journey with OK Build.
Absolutely. OK Build is the premium high-end brand under the renowned George Group. While we carry the legacy and manufacturing power of the group, OK Build is dedicated to providing an even more refined and superior service experience.
Put simply: Everything George Group can achieve, OK Build delivers with even greater precision—but the bespoke, high-end solutions offered by OK Build go beyond the standard capabilities of the George Group.
Our Clients
